There’s something about podcasts that’ll make company executives ramble on about topics they’d never discuss during a conference or release in a press statement. Case in point, a T-Mobile executive openly complained about Samsung’s recent supply chain issues during a Bank of America Securities webcast on September 14.
Fierce Wireless listened to the private event, and quotes T-Mobile CFO Peter Osvaldik as saying that “Samsung has really fallen behind the eight ball relative to other OEMs,” especially Apple. Allegedly, T-Mobile customers wanted to buy more Samsung phones this year, but couldn’t find them.
According to Osvaldik, “a lot of our customer base are also very significant Samsung lovers,” but T-Mobile hasn’t been able to meet demand. He particularly criticized Samsung for discontinuing the Galaxy Note series, which “many of our customers just loved.” Presumably, these customers aren’t turning to the Note-esque Galaxy Z Fold 3 instead.
As for T-Mobile units of the Galaxy S21 series, they are reportedly in “very short supply.” We heard months ago that the Galaxy S21 fell victim to the global chip shortage, so this claim isn’t too surprising.
Carriers have a unique perspective on which of the best Android phones their customers prefer. We wonder if Samsung has gotten similar feedback about the death of the Note series, and if this will contribute to a 2022 Note revival.
Otherwise, Osvaldik’s public criticism of another company seems a bit like casting stones in glass houses right now. We’re not far removed from the recent T-Mobile data breach that exposed the data of hundreds of millions of customers. Samsung’s supply shortages stem from global shortages and lack of supply from Qualcomm, so it’s unclear what Osvaldik wants the company to do differently here.